Over the years, one of the themes I hit is terms of service. This morning Airbnb announced new terms of service and sent them out saying, “Please read these Terms carefully.” So how long are they?

I pasted them into MSWord and did a word count. Half a book long: 25,000 words! And this is just the home page; there are many links in the document that, if you followed and read, would make the document as long a whole book. (25,000 is half a book.)

Software contracts. Rental car contracts. Hotel forms. Credit card authorizations. ISP contracts. Can’t anyone do anything about these things?

One lonely voice…

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